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Handling Complaints
In this essential course, participants will master the art of not just handling complaints but transforming them into opportunities for positive customer experiences. This course is designed for those who want to enhance their complaint-handling skills, boost customer loyalty, and contribute to overall customer satisfaction.
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Suitable for:
25 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

Empower colleagues with the skills to not just handle complaints but transform them into opportunities for customer loyalty. In this interactive online course participants will discover the art of adopting a positive attitude and sensitively fixing problems through a systematic six-step process.

Learn how to avoid common pitfalls, identify opportunities for customer loyalty, and confidently tackle even the most challenging complaints.

This course is your guide to re-establishing trust, diffusing high emotions, and enhancing your organisation's products or services.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers

  • Can you approach complaints with a positive attitude?
  • Can you follow a systematic process to fix the problem and deal with the customer sensitively?
  • Do you know how to avoid the pitfalls that delay resolution?
  • Can you see opportunities to create customer loyalty?
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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