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Customer Service Knowledge and Attitude
Customer service representatives, frontline staff, and professionals seeking to enhance their customer service knowledge and attitude will find this course invaluable. It is suitable for individuals at various career levels who recognise the significance of a positive attitude in customer interactions.
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Suitable for:
30 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

In customer service roles, comprehensive product knowledge is essential for providing the best possible service to customers.

Prioritising the customer's needs ensures that interactions are both productive and successful and understanding why customers choose specific products or services is key.

This course guides learners in linking the features and benefits of what they sell to customer needs with "customer first" thinking, attitude, and approach.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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Designed & developed by Finn Elliott.