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Managing Conflict
This course helps improve conflict resolution skills by pinpointing the main causes before mediating. The aim is to turn conflicts into chances for growth and positive impact on the team, implementing strategies to bring harmony back to the workplace.
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Suitable for:
30 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

Participants will learn techniques to effectively resolve conflicts between individuals in the workplace, exploring strategies to restore unity and understanding the various causes and impacts of conflicts on team dynamics.

The course emphasizes leveraging conflict for positive outcomes within the team and recognising individual responses to conflict, such as compromise, accommodation, competition, collaboration, and avoidance.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • Learning to identify the cause of the conflict before trying to mediate it
  • Learning how to resolve conflicts between two individuals at work
  • Exploring some strategies that would help restore unity
  • Understanding the causes of conflict
  • Recognising the impact of conflict on team dynamics
  • Using conflict to positively affect the team
  • Identifying individual responses to conflict: compromise, accommodate, compete, collaborate, avoid
  • Developing and using a coping strategy for each response
  • Using a systematic approach to conflict resolution
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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