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Solving Performance Problems
In challenging situations, it's important to handle relationships on an adult basis and address performance issues calmly, consistently, and systematically. This involves developing the ability to respond constructively to denial or emotional reactions, fostering a positive and effective approach to managing performance challenges.
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Suitable for:
35 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

Remaining calm and professional when addressing performance issues involves adopting effective strategies, such as maintaining composure and focusing on solutions rather than blame.

Managing relationships with staff and colleagues during challenging times requires clear communication, empathy, and a collaborative approach.

Identifying triggers for adult, child, or parent behaviour helps guide interactions toward adult-adult communication, fostering a more constructive environment.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • How to remain calm and professional when dealing with performance issues
  • How to manage your relationship with staff when things go wrong
  • Identifying the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
  • Adopting a systematic and positive problem solving approach to frame productive meetings
  • Managing denial and emotional responses effectively
  • The consequences of no or low improvement
  • The importance of regular monitoring in sustaining performance improvement

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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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