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Angry Customers
This course provides customer service representatives with advanced knowledge and techniques for managing and resolving conflicts, ensuring positive customer experiences even in challenging situations.
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Suitable for:
40 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

This course will help colleagues to become effective at dealing with angry customers and realise that an angry customer is expressing their concerns about the company and not about them as an individual.

Being able to respond empathetically to angry customers, and transforming conflicts into positive resolutions will contribute to customer satisfaction, brand loyalty, and a positive company reputation.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • Certain actions can trigger unproductive behaviours.
  • Learn what to avoid and how to work to keep things on an even keel.
  • How not to take the anger personally
  • How to follow a customer resolution process without getting rattled
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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Designed & developed by Finn Elliott.