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Exploring Needs
This course is ideal for customer service professionals, sales representatives, and individuals who are seeking to improve their ability to identify and fulfill customer needs. As a customer services professional you need to explore what a customer needs and be able to help them
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Suitable for:
30 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

This online training course guides the learner through video scenarios which explain how by asking questions and discovering what the customer needs will result in a successful experience for all concerned.

Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • The key skills required to understand the needs of your customers
  • How to listen actively to the customer
  • The barriers to effective listening and how to break them down
  • Practicing effective questioning techniques to tune into specific needs
  • How to interpret body language and tone to drill down to the customer’s real message
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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Designed & developed by Finn Elliott.