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Satisfying Challenging Customers
Dealing with different customers can be tricky! This course shows you how to handle various challenging situations with a friendly and professional attitude. Whether customers are quiet, mistaken, unsure, rude, or unfamiliar with your product, you'll learn how to approach them calmly and make the interaction positive.
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Suitable for:
35 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

Dealing with challenging customers can be tough, especially when they seem consistently unsatisfied despite your best efforts.

This course guides you on how to handle various situations with challenging customers in a friendly, calm, and professional manner.

Whether they are uncommunicative, mistaken, indecisive, impolite, or unfamiliar with your product or service, you'll be presented with scenarios to decide on the best course of action, ensuring every customer you assist leaves satisfied.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • Perseverence in difficult circumstances
  • Developing your listening, questioning and other communication skills
  • Build relationships with all customers irrespective of their situation
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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