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Turn your understanding of products, services, and your organisation into valuable advice, and then give personalised attention to your customers,identifying chances to enhance customer service and build greater value and loyalty.
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Suitable for:
30 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

Making customers feel valued is about understanding their actual needs, not just what they may think they want.

This course guides learners in turning their product, service, and organisational knowledge into practical advice, offering personalised attention to each customer by understanding their budget and adapting to their mood.

Learn to handle objections positively, find opportunities to enhance customer service, and build increased customer value and loyalty.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • Using your product knowledge and professional judgement to deliver best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention
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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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Teaching 4 Business is part of the We Teach You Group
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Designed & developed by Finn Elliott.