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This course is suitable for professionals, customer service representatives, sales teams, and individuals seeking to enhance their communication skills for successful first contacts in both personal and professional contexts.
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Suitable for:
30 minutes
Learning style:
Self-Led Online
Assured by:
Resources Included:
About this course

This course is specifically designed to empower individuals in customer service roles, with the skills needed to create positive and lasting first impressions.

By putting participants in the shoes of the customer, this online training program emphasizes the critical role of the initial interaction in setting the tone for a successful customer service relationship.

Through engaging video scenarios and practical insights, learners will discover the significance of making a good first impression and its impact on overall customer satisfaction.

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Course dates
We are currently accepting admissions for the following upcoming cohorts:
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Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
This course covers
  • The factors which combine to make a good first impression
  • Improving on your ability to deliver a good first impression
  • How to dress appropriately for your role
  • How to acknowledge and approach customers
  • How to build a successful rapport with your customers

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Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
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Designed & developed by Finn Elliott.